Customer Success Manager

About Bankors

Bankors is the enterprise banking automation platform that connects enterprises directly to their banks. We automate Letters of Credit, Letters of Guarantee, Loans, and Bank Facilities — integrated end-to-end with Oracle Fusion and other ERPs. No more juggling bank portals, spreadsheets, and email chains.

What you will be doing

• Own the relationship with enterprise customers from onboarding through renewal.
• Partner with finance, treasury, and IT teams to drive adoption of Bankors across Letters of Credit, Letters of Guarantee, Loans, and Bank Facilities.
• Lead implementation projects: data migration from bank portals, Oracle Fusion integration setup, and user training.
• Turn customer feedback into product insights — you are the voice of the customer inside Bankors.
• Identify expansion opportunities across modules, business units, and banks.

Requirements

• 3+ years in Customer Success, Implementation, or Account Management at a B2B SaaS, banking, or ERP company.
• Comfortable talking to CFOs, treasurers, and IT leaders in English and Arabic.
• Understanding of corporate banking, trade finance, or ERP workflows is a strong plus.
• Structured, calm under pressure, and genuinely curious about enterprise finance.

If you want to own enterprise relationships in a category no one else has built yet, we would love to hear from you.